Your question.
Our answer.

Go to Exchanges & returns in My Club 24. Sign in with your order email address and the code sent to your inbox. Find your order and the available return options there. We review your request personally and send you the next step.

Cannot submit a request or find your order? Contact us within the return period using our contact form, including your order number. You do not need to give a reason. Wait for our return instructions before sending your parcel. Read our return policy.

You may try the item on as you would in a shop. If handling beyond trying it on reduces its value, for example through wear, washing, odours, stains or damage, we may deduct the demonstrable loss in value from your refund. We assess each item individually and explain any deduction. Your statutory right of withdrawal remains unchanged.

Once we have received and checked your return, we process your refund within 3 working days. We send confirmation by email and refund your original payment method.

Allow a further 3–5 working days for the amount to appear in your account. If it takes longer, contact us with your order number.

Orders placed on a working day before 16:00 Netherlands time are dispatched that working day. Estimated delivery to the Netherlands and Belgium is 1–2 working days. See estimated delivery times by destination.

In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.

We ship internationally. Checkout shows the shipping options and costs available for your address. Import duties and taxes may apply outside the EU. Read our shipping policy.

Tell us through our contact form with your order number and a description of the issue. A photo helps us understand what happened.

Please report damage on arrival within 48 hours where possible, so we can help promptly. This does not limit your statutory rights. There is no return shipping charge for damaged or incorrectly supplied items. Wait for our return instructions.

Notify us within 14 days of receiving your order. The period starts on the day after you receive the last item in your order. After notifying us, you have another 14 days to send the items back.

Return shipping following our agreed instructions is free for an exchange, store credit or a gift card. For a standard return for a refund, the return shipping contribution is €4.95. There is no return shipping charge for damaged or incorrectly supplied items. Read the return policy.

Yes, subject to availability. Include the item, colour and size you would like in your request. Start in My Club 24. If you cannot submit your request there, use our contact form. We will confirm the options and send you return instructions.

If you have a quality concern or special circumstances, contact us with your order number. Your statutory rights for a faulty product remain unaffected. A return requested within the deadline will still be processed.

Always follow the care label on your item. For the Freedom Fit Tee, we recommend washing inside out at 30 °C, no tumble drying and air drying. For other styles, check their own care label; the same advice does not automatically apply to every item.

Read the FFT care guide.

Wear the sleeves down for work. Roll them up to reveal Free Again for your evening out. The same tee, a different look.

Under a jacket, with tailored trousers or with jeans. The Freedom Fit Tee is your starting point. You choose the combination.

The Freedom Fit Tee is made in Portugal from 220 g/m² interlock cotton. See the fabric, finishing and origin on the product page.

The Freedom Fit Tee is made for most of the year, worn on its own or under another layer. Choose what feels right for you and your plans.

Compare the flat measurements in our size guide with a tee that fits you well. Choose how much room you prefer.

Find every current Freedom Fit Tee colour on the collection page.

Tailored trousers for work, jeans for the city. Roll the sleeves for a different look. Explore LOOKS for ways to wear the collection.

We choose substantial interlock cotton and a lasting core collection. How long your tee lasts also depends on wear and care. Follow its care label and read our care guide.

Yes. You do not need to create an account beforehand. Open My Club 24 and use the same email address you used for your order. Shopify emails you a one-time sign-in code. You do not need to create a password.

Send your request to info@club24fashion.com or use our contact form.

Contact customer service. Keep your invoice and order number at hand so we can help quickly.

Check that you are using the same email address as for your order, and check your spam folder for the sign-in code. Used another email address, lost access to it or still cannot find your order? Use our contact form and include your order number. We will help you from there. Submit your return request within the return period even if you cannot sign in.